Connecting with Patients through Your Organizational Culture of Trust & Exceptional Service Consistently
Having worked for many years with famed restaurateur Danny Meyer as the first Director of Culture and Learning of Union Square Hospitality Group (USHG), Susan Reilly Salgado will share her expertise in deciphering the correlation between engaging work environments and outstanding business results.
Over the last two decades, Susan has learned a key lesson about “customer” experience that applies in every industry: Treat your employees well, and they will do the same for the people you serve. In healthcare, the reciprocal relationship between employee experience and patient experience is even more critical. When we create thriving, trusting workplaces, we set the tone for caring, trusting patient relations.
Susan will share a model of organizational culture that she developed for the Union Square Hospitality Group that has been tested across more than 20 industries, from healthcare, to luxury retail to construction and beyond.
