Frequently Asked Questions
How can I get the best price on attending conferences?
Register for early bird pricing.
Take advantage of colleague and group discounts.
Look out for discount codes in our emails and through our media partners.
What are the discounts for colleagues and groups?
When registering three or more attendees from the same company/organization at once, an automatic 10% discount off the registration fee will be applied. If you are interested in reduced rates for groups larger than three, contact Customer Service.
Are there special discounts for non-profit organizations?
Yes. Please contact Customer Service and let them know the conference you are interested in to get the discounted rate.
What is the cancellation policy?
Things happen. If you need to cancel, up to 10 business days prior to an event, you will receive a refund less the administration fee of $195. Cancellations less than 10 business days prior to the event are entitled to a pass for a future conference for either yourself or a colleague from the same company, good for two years.
What happens if I need to send a substitute?
If you are unable to attend and would like to nominate a substitute, please let us know by writing to us at Customer Service. Please ask your substitute to provide identification
What if I prefer to opt-out of your mailing list?
No problem. Please let us know by writing to Customer Service. Please allow up to 2 weeks for the change to take place in our system.
Where can I get information about accommodations and the venue?
Once you have registered, you will receive venue contact and location details. You can also find information under the specific conference on our Home page. Please note that the conference fee does not include hotel reservations and travel costs. For additional information or clarification, please contact Customer Service and they will get back to you within one business day.
Is there anything in particular I should bring to the conference?
Hotel registration confirmation number
Sweater or jacket for the meeting rooms
What conference materials can I expect to receive?
Attendees receive a copy of the agenda, information about the conference and an evaluation form onsite. Attendees also receive access to download materials/speakers’ presentations post-event. Please note conference presentations are made available contingent upon approval by the speakers.
What is the suggested dress code for attending a conference?
Smart casual/ business casual. We want you to be comfortable for learning and networking. Conference rooms tend to be cold, so we strongly suggest you have a sweater on hand.
How do I find out the name and location of the meeting room when on-site.
Check the hotel reader boards or ask the hotel registration staff for the location of the meeting room(s). We are listed with the hotel under our company name, The Conference Forum, or the name of the event.
What to do in the case of dietary and other special needs?
If you have any particular dietary needs or require special assistance, simply contact Customer Service and they will get back to you within one business day and be happy to help!