Founder
Grason Consulting
Susan Reilly Salgado, PhD, is a consultant and speaker whose work focuses on how organizations can leverage a strong and healthy organizational culture to achieve outstanding results. Her proprietary model of culture explains how organizations can build infrastructure to support their desired culture, to retain the ‘soul’ of the company.
During her 15 years as an executive and partner in Danny Meyer’s Union Square Hospitality Group (USHG), Dr Salgado created and implemented the company’s leadership development programs, which were a fundamental component of the company’s success in growing its culture throughout significant growth, including the creation and scaling of the Shake Shack brand. In 2010, she opened a consultancy under the USHG umbrella to help organizations across industries do the same, and in 2017, Susan spun the consultancy off and continues to consult and speak in the areas of organizational culture, leadership, and customer experience.
Dr Salgado has shared concepts and best practices with companies across more than 20 different industries, from hospitality, to luxury retail, to hospitals, to financial services, and beyond [including companies such as Delta Airlines, Hyatt Hotels, Merrill Lynch, CLEAR, Assa Abloy Security Systems, Chanel, Ford Motor Company, Pure Insurance, H-E-B, Cedars Sinai Hospital System, Novartis, BJs Restaurants, Condé Nast, Coca Cola, NFP, and Share Our Strength/No Kid Hungry]. Her goal is to help teams understand how effective leadership leads to a positive and uplifting culture that drives performance.
Her work has been profiled in numerous publications, including The New York Times, Wall Street Journal, Fast Company, and Business Insider. She was a co-founder of the NYC Chapter of Conscious Capitalism, has recorded a TEDx talk, has been a contributor to Inc. magazine, and was named one of Fast Company’s 100 Most Creative People in Business. For more information, please visit www.SusanSalgado.com.